magic5 – the customer’s view

keeping your customers satisfied

Keeping customers informed

  • Email alerts – automated or optional.
  • Automated reminders for invoicing or outstanding follow-up work.
  • Email professional looking PDF reports.
  • Email Excel spreadsheets including photos.
  • Bulk PDFs for O&M manuals.
  • Marked up drawings.
  • Create login to an online user account.
  • Instant customer access to released reports.

Managing customers online

  • Customer users have access to reports for specified customers and locations.
  • Group customer users – for example by region.
  • Allow customers to add to reports – for example providing evidence of follow-up work carried out.
  • Allow customers to view, respond to and sign-off follow-up work you have completed.
  • Allow customers to raise issues, such as logging complaints.

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