magic5 – the customer’s view
keeping your customers satisfied
Keeping customers informed
- Email alerts – automated or optional.
- Automated reminders for invoicing or outstanding follow-up work.
- Email professional looking PDF reports.
- Email Excel spreadsheets including photos.
- Bulk PDFs for O&M manuals.
- Marked up drawings.
- Create login to an online user account.
- Instant customer access to released reports.
Managing customers online
- Customer users have access to reports for specified customers and locations.
- Group customer users – for example by region.
- Allow customers to add to reports – for example providing evidence of follow-up work carried out.
- Allow customers to view, respond to and sign-off follow-up work you have completed.
- Allow customers to raise issues, such as logging complaints.