Rolling out a new tyre fitting company

We are pleased to have got another tyre fitting company up and running this month.
Using ideas developed a few years ago with an existing customer, we got them working on the same day that they phoned us so that the on-call operative could log jobs during the night. 

We spoke at length the following day, ironing out teething problems and creating output documents tailored to their needs.  The next day we made some more tweaks and discussed the ways in which they worked differently to our existing customer.

Every day the calls reduced in length and frequency, and the list of completed forms increased.  Now, just under a month later, they have returned over 600 detailed reports that have been emailed automatically to their customers. 

The only call we’ve had this week was to say that they like it so much they have recommended magic5 to another company down the road!

 

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