FAQs – All links

links to all FAQ pages

1. Free trial

  1. How does the free trial work?
  2. Do I need to provide a credit card to qualify for the trial?
  3. How long does the trial last?
  4. Do I have access to documentation and support on the trial?
  5. Can I take advantage of the magic5 Trial and use it for nothing indefinitely?
  6. Isn’t that a bit arbitrary? How can I feel secure about my data?
  7. Can I upgrade part way through the trial?
  8. Will I automatically be billed at the end of the trial?
  9. Will I automatically be contacted at the end of the trial?
  10. Is there a limit to the number of users that can have a free trial?
  11. Are all features and functionality available as part of the free trial?
  12. What if magic5 ticks most but not all of my boxes?

2. Subscription & Users

  1. Can I have different users on different subscriptions?
  2. Is there a minimum or maximum number of users?
  3. Can I stay on a free trial forever?
  4. How and when will I be billed?
  5. How do I cancel my subscription?
  6. Is there a minimum term contract?

3. Using magic5 features

  1. Can I add a magic5 Pack to an existing magic5 Professional system?
  2. Can I store documents in magic5 Professional?
  3. Can I attach documents to magic5 Professional forms?
  4. Can I export data in an attractive and readable format to send straight to my customers?
  5. Can you create a PDF template for me?
  6. What about other output formats? Can you create them for me?
  7. Can magic5 send me notifications about a job’s progress?
  8. Can magic5 send other people notifications about a job’s progress?
  9. Can magic5 do other things automatically?
  10. Will magic5 trigger these actions every time for every job?
  11. What other parts of magic5 can be controlled conditionally?
  12. What do you mean by contraventions?
  13. Can a device user choose to answer extra questions while on site?
  14. Does the device user have to contact head office to have a new job created?
  15. Does magic5 Professional utilise links with social media?
  16. How many lists can I have with magic5?
  17. Can I link my lists?
  18. Does all of the data collected appear on my report?
  19. What is a summary form?
  20. Do I have to show all of my report information on the mobile device?

4. Support

  1. Do you offer training?
  2. Do you provide online training, webinars etc?
  3. Do you offer support?
  4. What technical support do you provide?
  5. Do I have to pay for support?
  6. Where is support coming from?

5. General questions

  1. What operating system can I use?
  2. Are there any other device requirements?
  3. Can I access magic5 Professional on my laptop, tablet or smartphone?
  4. Can I access magic5 Professional when I’m abroad?
  5. Do I need to download any software?
  6. Do you supply mobile devices?
    EXISTING CUSTOMER INFORMATION
  7. Can I import contacts & information from Outlook and Excel?
  8. Can I link a particular contact with an organisation or group?
    INTEGRATION WITH EXISTING SYSTEMS
  9. Can jobs logged by our existing back office system be sent to magic5?
  10. Can the completed jobs then be returned to our existing back office system?
  11. Do I have to do both import and export?
  12. Do you have to set up the interface with our existing back office system?
  13. How versatile is magic5’s interface?
    ON-SITE/OFF-SITE WORKING
  14. What happens if we don’t have time to complete everything on the mobile device while on-site?
  15. Is this only available to the person who started the form on the device?
  16. Can the originator of the form alert another person that a form requires their attention?
  17. Forwarded or delegated? What does that mean?
  18. What do you mean by ‘magic5 Smart text’?
    CUSTOMISED SOLUTIONS
  19. Can I have my form not one of yours?
  20. Can I scan my existing form into magic5?
    EMAILS
  21. Can I include attachments with emails?
  22. Can I upload my own email template?
  23. Why might I use a plain text version?
  24. Can you create an email template for me?
  25. Can magic5 send other people notifications about a job’s progress?
  26. Can copies and blind copies of my emails be sent automatically?
  27. Can magic5 do other things automatically?
    ESCROW
  28. Can you enter into an Escrow agreement?

6. Data security and transfer

  1. How do I know my data is safe and secure?
  2. Can I import data from third party systems?
  3. Can I export data that can be used elsewhere, even if I no longer use magic5 products?
  4. Can I export data directly into a third party system such as Sage?
  5. Can I export data in an attractive and readable format to send straight to my customers?
  6. Can I import contacts & information from Outlook and Excel?