Support for your mobile applications

Do you have an existing PDA application which is causing you grief ?

We have considerable experience of "picking up the pieces" of failing or failed projects and getting things back on track.

Whether you need some ad-hoc troubleshooting or problem solving, or an on-going support arrangement, we can help. If you are unsure about the scale or implications of your problems, you can rely on us to give an honest and balanced assessment. In many cases, customers with failing projects have already spent too much money, so you can rest assured that we won't show up with a "you need the whole thing re-written attitude" !

In our experience, the key tasks should be :
  • understand the business justification and aims of the original project
  • understand to what extent the project is falling short, and the implication this has for the business
  • honestly assess and diagnose the reasons for the failures
  • prioritise areas for remedial action
  • produce estimates for the work
  • if you're happy, proceed with the fixes
 One final point of consolation if you are having problems with a system - with software it can often be the case that a failure of the whole system is being caused by a tiny problem. There can be a small amount of work between "nothing works at all" and "that's great, it could do with a few tweaks but it solves our basic business requirements". (NB. We can't guarantee that your problems will be easy to solve, but we start positively !)

If you would like to discuss support or troubleshooting for an existing application then please :
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  • " ...saved our business considerable administrative and professional staff time...improved accuracy, consistency and professionalism of reporting, as well as improved report turnaround for our clients, including restaurant groups such as Nandos... "

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  • " ...magic5 enables us to have a fast, efficient way of completing job notes/maintenance sheets which are instantly emailed back to the office ready to be invoiced and uploaded to our client area website. We no longer have big paperwork inefficiencies and can read everything the engineers write! Sounds simple but it has revolutionised the way we are working... "

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